ASM (Advanced Software Manager) Final Exam

Question 1 of 40

1. Question

A SAM Program requires the correct combination of:

Processes; tools and people
Assets; contracts and database
Software; hardware and invoices
Inventory; purchase orders and repository

Question 2 of 40

2. Question

Which is not a typical driver for a SAM Program?

Privacy Act
Regulatory requirements
Risk management
Expense reduction

Question 3 of 40

3. Question

According to the materials; which area is the most significant Critical Success Factor (CSF) for a SAM Program?

Processes
Tools
People
Security

Question 4 of 40

4. Question

Does SAM require any hardware inventory data?

Yes; SAM requires knowledge of the hardware asset on which the software is installed.
No; SAM can be accomplished without any hardware inventory data.

Question 5 of 40

5. Question

Why is SAM so difficult? (This question has multiple correct answers, each correct answer must be selected):

Lack of software asset management policy enforcement
Inadequate software asset management policies
Maverick spending
It is illegal

Question 6 of 40

6. Question

What is the first stage of the software lifecycle?

Requirements definition
Acquisition
Design
Retirement

Question 7 of 40

7. Question

Which of the software lifecycle stages are related to internal development of software applications? (This question has multiple correct answers, each correct answer must be selected)

Design
Build
Requirements Definition
Retirement

Question 8 of 40

8. Question

According to the materials, what are the three (3) major interlinked process areas in a best practice SAM Program? (This question has multiple correct answers, each correct answer must be selected)

Core asset management process
Upper management process
Overall management process
Logistics process

Question 9 of 40

9. Question

In which one (1) of the major interlinked process areas do the Asset Identification processes occur?

Core asset management process
Compliance process
Inventory process
Overall Management process
Procurement process
Logistics process

Question 10 of 40

10. Question

Which one (1) of the major interlinked process areas maps directly to the Software Asset Lifecycle?

Procurement process
Overall management process
Inventory process
Core asset management process
Compliance process
Logistics process

Question 11 of 40

11. Question

What does the acronym RFP stand for?

Requirements for purchase
Request for proposal
Request for process
Requirements for process

Question 12 of 40

12. Question

What potential benefits does optimization as part of a SAM Program offer?

Automatically reduces the software spend on license agreements
Reducing future software license and/or maintenance expense by identifying and removing installed software that is not being used; Recovering some portion of the original cost for unneeded software when the license agreement (transfer clause) allows resale

Question 13 of 40

13. Question

Why is software license reclamation important?

EPA regulations mandate software license reclamation.
Software products uninstalled from a retired computer still may have value; and in most cases non-OEM licenses may be reassigned to other computers within your organization.
Software license agreements require a reclamation process be in place.
Software license reclamation is "best practice" of good IT security.

Question 14 of 40

14. Question

Are tools required for SAM?

Yes–SAM cannot be accomplished without any support technology
No–automation makes SAM easier, but it is only an enabling technology and is not required

Question 15 of 40

15. Question

In which one (1) of the logistics processes would an RFP be most useful?

Requirements definition
Evaluation
Design
Build
Procurement
Deployment

Question 16 of 40

16. Question

What is usually the lowest priority consideration when looking at tools in terms of SAM?

Configurable automation of redundant process tasks
Special reduced pricing from a preferred vendor
Support for complex and repetitive system/data integration touch points
Capabilities for data capture at the "point of origin"

Question 17 of 40

17. Question

Procurement technology/automation is commonly referred to as?

Online ordering
eProcurement
Auto-buy
Software portal

Question 18 of 40

18. Question

The primary SAM interest areas for automation within procurement are? (This question has multiple correct answers, each correct answer must be selected)

Fulfillment
Requisition
Acquistion
Build

Question 19 of 40

19. Question

As it pertains to SAM; software imaging technology provides:

Visual diagramming of the assets and their relationships
Restorable copies of a computer's software environment
Internal scans of a computer hardware configuration
Software that supports display and/or capture of pictures

Question 20 of 40

20. Question

As it pertains to SAM; which statements about packaging technology are true?

Packaging technology helps ease the process of procurement
Packaging technology is an absolute must to have when downloading products off the Internet
All Freeware software licenses use packaging technology to distribute software
Packaging technology automates the software installation process

Question 21 of 40

21. Question

Is multiple platform support desirable for ESD (Electronic Software Distribution)?

No; Windows is the predominant desktop OS so that is no cost justification for ESD to support other platforms.
Yes; the most cost-effective ESD tool selection would provide support for all of the platforms used within your organization.

Question 22 of 40

22. Question

Is it better for ESD solutions to focus on a single distribution approach (push v. pull)?

Ideally the ESD solution will provide for both push and pull mechanisms.
Push is always a better approach.

Question 23 of 40

23. Question

Do ESD solutions need to support different delivery techniques?

Yes; delivery techniques must vary depending on the distribution situation being addressed.
No; one delivery technique is all that is needed and desired; otherwise support becomes too complex and resource intensive.

Question 24 of 40

24. Question

Which statements accurately describe SAM automation related to operations? (This question has multiple correct answers, each correct answer must be selected)

Operations encompasses all software support, maintenance activities and related tools
Automation optimizes metered software
The largest automation area and core SAM technologies are represented in operations
SAM discovery tools all need automation in order for operations to exist

Question 25 of 40

25. Question

When referring to software inventory tools; do the terms “inventory” and “discovery” mean the same thing?

Yes; they are used interchangeably.
No; "inventory" refers to the actually collection of IT asset information; while "discovery" is the process of finding and identifying active devices on a network.

Question 26 of 40

26. Question

Which statement accurately describes an IT Asset Management (ITAM) repository?

Consolidation of all data and information about IT assets is accomplished in the ITAM repository
The ITAM repository is the core technology to which all other SAM tools integrate for provision or extraction of data
Currently there is market confusion between the role of an ITAM repository and the ITIL-oriented CMDB
While typically centralized; the ITAM repository can support distributed business requirements
All of the answers are correct

Question 27 of 40

27. Question

Which statement does not accurately describe SAM license management tools?

A license management tool is potentially one of the most important tools in a SAM program.
The primary function for the license management tool is to report installed software counts compared to total licenses purchased.
A license management tool is often an integrated component of enterprise-scale ITAM "suites" or "IT Portforlio Managers".

Question 28 of 40

28. Question

Is support for “license pools” an important function of license management?

Yes; "license pools" support is a required part of managing available licenses; meaning those purchased but not yet assigned or allocated.
No; "license pools" are a function of eProcurement.

Question 29 of 40

29. Question

Are license management and contract management functions and tools always separate and distinct?

Yes; they each address a completely different area with their own respective functionality
No; some solutions combine the capabilities of both because there is some overlap of functionality

Question 30 of 40

30. Question

What are the different types of software metering? (This question has multiple correct answers, each correct answer must be selected)

Active metering prevents the execution of software when specified thresholds are exceeded
Passive metering records the executed instances of software
Retirement metering records what assets are set for retirement
Acquistion metering allows for newly acquired hardware to meter the software installed

Question 31 of 40

31. Question

Can barcode technology provide support for SAM?

Yes; asset tags printed with barcodes affixed to computers can be used to associate hardware to software changes during manual move/add/change and break/fix activity.
No; barcodes are strictly used to support fixed assets and retail merchandise.

Question 32 of 40

32. Question

In what way can software usage support optimization efforts?

License requirements forecasting
Load balancing
All of the answers are correct
Vendor license negotiations
Unused licenses installed

Question 33 of 40

33. Question

Is software usage measurement standard across all the available tools?

Yes; all of the inventory tools use the same built-in usage reporting capabilities of the operating system.
No; there are many ways in which software usage can be measure and reported; including duration; date last referenced and background or foreground operation.

Question 34 of 40

34. Question

Based on the materials; the “Asset Manager” would logically be categorized within which group?

Functional IT roles
Functional business roles
Program technical resources
SAM core team

Question 35 of 40

35. Question

Based on the materials; the “Process Engineer” would logically be categorized within which group?

Functional business roles
Functional IT roles
Program technical resources
SAM core team

Question 36 of 40

36. Question

Based on the materials; the “Human Resources Manager” would logically be categorized within which group?

Program technical resources
Functional IT roles
Functional business roles
SAM core team

Question 37 of 40

37. Question

Of the following; which information source might help you map SAM Program functions in your organization?

New employee orientation
Organizational intranets
Policies and procedures
Managers and colleagues
All of the answers are correct

Question 38 of 40

38. Question

Is a “best practices reference model” recommended to conduct a gap analysis?

Yes
No

Question 39 of 40

39. Question

What makes version and/or competitive upgrades difficult to manage?

Continued use or redeployment of the earlier version used to qualify for a version upgrade is prohibited.
inventory tools may not distinguish between software that was installed using a "full" license versus software installed using a version or competitive upgrade license.
Competitive upgrades differ in their requirement to uninstall or otherwise limit the use of the qualifying competing software product.
All of the answers are correct.

Question 40 of 40

40. Question

What kinds of “hidden problems” does server consolidation present in terms of SAM?

All of the answers are correct.
The ROI for server consolidation may focus on the cost of hardware operation and support; minimizing the impact on software costs.
Most server consolidation tools or ROI calculations are too simplistic and don't take enough variables into account; resulting in unpredictable results.
Software may be priced according to the computer's capabilities; the "bigger" the server the higher the price.

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ASM (Advanced Software Manager) Final Exam